I have been a using Rocket Repro for my headshots and business cards for years now. Recently I placed a re-order with the delivery address to the apartment where I was living in Calgary.
A few weeks went by and somewhere along the way the order of approx 100 prints didn’t make it to me. I called Rocket and confirmed that they were in fact printed and mailed out. Rocket took it upon themselves to track down the prints and discover what happened. Not only that; in the meantime, they immediately printed off a dozen prints at no charge to me and couriered them to my agent so I wouldn’t be without headshots.
They ultimately discovered that the prints were lost in the post and re-printed a batch for me and handled the details of the lost prints themselves.
No other place have I ever had such high quality headshots and business cards made up for such a great price, and it’s refreshing to find a company that still believes in customer service.